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At Novatrace ERP Systems, we take corporate data protection and privacy seriously. This Policy outlines how we collect, process, store, and safeguard organizational and personal data when you use our Enterprise Resource Planning (ERP) platform.

1. Information We Collect

We collect data required to deliver enterprise software services effectively:

  • Account & Administrative Data: User names, corporate email addresses, roles, contact numbers, and SSO authentication logs.
  • Customer Operational Data: Inventory metrics, manufacturing logs, supplier/vendor lists, and financial records inputted into the platform.
  • Technical & Telemetry Data: IP addresses, browser types, device information, system latency metrics, and API interaction logs.

2. How We Use Your Data

We process data strictly for business operations and platform optimization:

Core Service Delivery

To host, maintain, and execute your ERP, MES, and supply chain automation workflows.

Security & Auditing

To detect malicious activity, prevent unauthorized access, and provide system audit trails.

3. Data Security & Storage

Your data is shielded using enterprise-grade encryption both in transit and at rest.

Security Domain Standard Implemented Compliance Status
Encryption in Transit TLS 1.3 / HTTPS Certified
Encryption at Rest AES-256 Bit Certified
Infrastructure Standard SOC 2 Type II & ISO 27001 Audited Annually

4. Your Data Rights (GDPR & CCPA)

Depending on your jurisdiction, your organization and individual users hold specific rights regarding personal data processing:

  • Right to Access: Request a complete copy of all personal and account data processed.
  • Right to Rectification: Request correction of inaccurate account records or administrative profiles.
  • Right to Erasure ("Right to be Forgotten"): Request full account deletion following subscription termination.

5. Contact Data Protection Officer

For privacy inquiries, Data Processing Agreement (DPA) execution, or exercising your data rights, contact our privacy team at:

Novatrace Systems & Software Inc.

Attn: Data Protection Officer (DPO)

Email: privacy@novatrace.app

Direct Line: +1 (800) 555-0199